cv499 Privacy Policy — Your Data, Your Rights
At cv499, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you hold over your information as a registered player on Bangladesh's trusted betting and casino platform.
How cv499 Approaches Your Privacy
Six core commitments that underpin every data decision we make at cv499 — from account registration through to account closure.
Minimal Data Collection
cv499 collects only the personal data that is strictly necessary for account management, identity verification, payment processing, and legal compliance. We do not collect data for its own sake.
End-to-End Encryption
All data transmitted between your device and the cv499 platform is protected by industry-standard TLS/SSL encryption. Stored sensitive data — including payment details — is encrypted at rest using AES-256.
No Sale of Personal Data
cv499 does not sell, rent, or trade your personal data to third-party organisations for their independent marketing or commercial purposes. Your information is yours — we are its custodians, not its owners.
Full Player Rights
You retain the right to access, correct, restrict, port, and request deletion of your personal data at any time. cv499 will respond to all verified data rights requests within 30 days of receipt.
Defined Retention Periods
cv499 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Data is securely deleted or anonymised once the retention period expires.
Full Transparency
This Privacy Policy is written in plain, accessible English so that every cv499 player — regardless of technical background — can clearly understand how their data is handled at every stage of their account lifecycle.
1 Who We Are
cv499 ("we", "us", "our", or "the Company") operates the online betting and casino platform accessible at cv499.io (the "Platform"). cv499 is Bangladesh's trusted destination for cricket betting, live casino games, slots, and a wide range of sports wagering markets covering 60,000+ events per month.
For the purposes of this Privacy Policy, cv499 is the data controller — that is, the entity that determines the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, you can contact us at any time using the details provided in Section 13 of this Policy.
By accessing the Platform or registering an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform. This Policy should be read alongside the cv499 Terms and Conditions, which govern the overall contractual relationship between you and cv499.
2 Data We Collect
cv499 collects personal data in several ways: directly from you when you register, deposit, play, or contact support; automatically when you use the Platform; and in limited cases from third-party sources such as payment providers and fraud-prevention services. The categories of data we collect are described below.
2.1 Registration & Identity Data
When you create a cv499 account, we collect your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This data is required to open and maintain your account.
2.2 Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling, fraud, and money laundering, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address documents such as a recent utility bill or bank statement.
2.3 Financial & Transaction Data
We collect records of all deposits and withdrawals made through your account, including the payment method used (for example, bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and payment reference numbers. We do not store full payment card numbers or mobile banking PINs — these are processed directly by our payment partners.
2.4 Betting & Gaming Activity Data
We maintain detailed records of your wagering activity on the Platform, including bets placed, sports markets and casino games accessed, stake amounts, odds accepted, outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.
2.5 Technical & Device Data
When you access the Platform, we automatically collect technical data including your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and pages visited. This data is collected via server logs and, where applicable, cookies as described in Section 5.
2.6 Communications Data
When you contact our support team by email or live chat, we retain records of that correspondence, including the content of messages, timestamps, and the nature of any issue raised. This data is used to manage and respond to your enquiries and to improve our support quality.
2.7 Marketing Preference Data
Where you have provided consent to receive promotional communications, we hold a record of that consent, the date it was given, and your current marketing preferences. You can update or withdraw your marketing consent at any time as described in Section 11.
2.8 Summary of Data Categories
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity & Registration | Full name, date of birth, address, email, phone | Provided by you at registration |
| KYC Documents | NID, passport, proof of address | Provided by you on request |
| Financial & Transaction | Payment method, amounts in ৳, timestamps | Collected during payment processing |
| Betting & Gaming Activity | Bets placed, game sessions, bonus usage | Automatically recorded during Platform use |
| Technical & Device | IP address, browser, device type | Automatically collected via server logs & cookies |
| Communications | Support emails, chat transcripts | Collected when you contact us |
| Marketing Preferences | Consent records, channel preferences | Provided by you or inferred from account settings |
3 How We Use Your Data
cv499 uses the personal data it collects for the following specific and legitimate purposes:
- Account Creation & Management: To set up and maintain your cv499 player account, verify your identity, process login requests, and manage account settings and preferences.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records of all transactions on your account.
- Identity Verification (KYC): To verify that you meet the eligibility requirements to hold a cv499 account, including the 21+ age requirement, and to comply with our anti-money laundering (AML) obligations.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
- Responsible Gaming: To monitor your betting and gaming activity for indicators of problem gambling, to administer deposit limits, cooling-off periods, and self-exclusion requests, and to fulfil our duty of care to players.
- Customer Support: To respond to your enquiries, resolve disputes, handle formal complaints, and improve the overall quality of our support service.
- Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities.
- Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform performance, user experience, and product development.
- Marketing Communications: Where you have given your consent, to send you promotional offers, bonus notifications, and news about cv499 events and products relevant to the Bangladesh market, such as BPL season promotions, Eid special offers, and Pohela Boishakh bonuses.
4 Legal Basis for Processing
cv499 processes your personal data on one or more of the following legal bases:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contract Performance | Account creation, payment processing, bet settlement, customer support, account closure |
| Legal Obligation | KYC / AML identity verification, transaction record-keeping, responding to lawful authority requests |
| Legitimate Interests | Fraud detection, security monitoring, responsible gaming monitoring, Platform analytics, IT system security |
| Consent | Marketing communications, certain non-essential cookies, promotional profiling |
Where we rely on legitimate interests as the legal basis for processing, we have assessed that our legitimate interests are not overridden by your interests, rights, or fundamental freedoms. Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
5 Cookies & Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you use the site. cv499 uses cookies and similar tracking technologies (such as web beacons and local storage) for the purposes described below.
5.2 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention | No — required for Platform functionality |
| Functional | Remembering your language preference, odds format, and display settings | Yes, with limited impact on experience |
| Analytics | Aggregated, anonymised data on page visits, session duration, and navigation paths — used to improve the Platform | Yes, via account cookie settings |
| Marketing | Tracking promotional campaign effectiveness and delivering relevant offers to registered players who have consented | Yes — requires explicit consent |
5.3 Managing Cookies
You can control cookie preferences through your cv499 account settings or through your browser's cookie management tools. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Disabling analytics or marketing cookies will not affect your ability to bet, deposit, or withdraw.
6 Third-Party Data Sharing
cv499 does not sell your personal data. We share your data with third parties only where it is necessary to operate the Platform, fulfil our legal obligations, or protect the security of our players. The categories of third parties with whom we share data, and the purpose of that sharing, are set out below.
6.1 Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary transactional data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers act as data processors on cv499's behalf and are contractually required to handle your data in accordance with applicable data protection standards.
6.2 Identity Verification Providers
cv499 uses third-party KYC service providers to assist with document verification and identity checks. These providers process your identity documents solely for the purpose of verification and are prohibited from using your data for any other purpose.
6.3 Game Content Providers
Casino and sports data providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive limited technical session data (such as a pseudonymous player ID and bet amount) necessary to deliver game content and settle game outcomes. These providers do not receive your full name, contact details, or payment data.
6.4 Fraud Prevention & Security Services
cv499 works with specialist fraud detection and cybersecurity service providers who process technical and behavioural data (such as IP addresses, device fingerprints, and betting patterns) to identify and prevent fraudulent activity on the Platform.
6.5 Legal & Regulatory Authorities
cv499 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, by court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. We will, where lawfully permitted, notify you before making such a disclosure.
7 Data Retention
cv499 retains personal data for no longer than is necessary for the purpose for which it was collected, taking into account our legal and regulatory obligations. The retention periods applicable to each category of data are summarised in the table below.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation, fraud prevention, dispute resolution |
| KYC Documents | Duration of account + 5 years after closure | AML compliance, regulatory record-keeping |
| Financial & Transaction Records | Duration of account + 7 years after closure | Financial regulation, tax record-keeping |
| Betting & Gaming Activity | Duration of account + 3 years after closure | Dispute resolution, responsible gaming audit |
| Support Communications | 3 years from date of last communication | Quality assurance, dispute reference |
| Marketing Preference Records | Until consent withdrawn + 3 years | Evidence of lawful marketing basis |
| Technical / Log Data | 13 months from collection | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
8 Data Security
cv499 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes, but is not limited to, the following controls:
- Transport Layer Security (TLS): All data transmitted between your browser or device and cv499 servers is encrypted using TLS 1.2 or higher. The cv499 Platform operates exclusively over HTTPS.
- Data Encryption at Rest: Sensitive data fields stored in cv499 databases are encrypted using AES-256 encryption. Encryption keys are managed through a dedicated key management system with strict access controls.
- Access Controls: Access to personal data within cv499's internal systems is restricted to authorised personnel who require that access to perform their role. Role-based access controls (RBAC) are enforced, and access is reviewed regularly.
- Multi-Factor Authentication: All internal cv499 staff accounts with access to player data are protected by multi-factor authentication (MFA). Players are also strongly encouraged to enable 2FA on their own accounts.
- Penetration Testing: cv499 commissions regular independent penetration testing of its Platform infrastructure to identify and remediate potential security vulnerabilities before they can be exploited.
- Incident Response: cv499 maintains a documented data breach incident response procedure. In the event of a data breach that poses a risk to your rights and freedoms, cv499 will notify affected players without undue delay.
9 Your Data Rights
As a cv499 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within 30 days.
Right of Access
Request a copy of all personal data cv499 holds about you, along with information about how it is being used and on what legal basis.
Right of Rectification
Request correction of any personal data that is inaccurate or incomplete. You can update many details directly through your account settings.
Right of Erasure
Request deletion of your personal data where it is no longer necessary, where consent has been withdrawn, or where it has been unlawfully processed — subject to our legal retention obligations.
Right to Restrict Processing
Request that cv499 temporarily halt the active processing of your personal data while a dispute about its accuracy or lawfulness is being resolved.
Right of Data Portability
Request a copy of the personal data you have provided to cv499 in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Right to Object
Object to the processing of your personal data where cv499 relies on legitimate interests as the legal basis, including the right to object to direct marketing at any time.
10 Children & Minors
cv499 is strictly an adult platform. Access to the Platform, registration of an account, and participation in any betting or casino activity is permitted only for individuals who are 21 years of age or older. This age restriction applies to all players regardless of location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
cv499 does not knowingly collect personal data from individuals under the age of 21. All new accounts are subject to age verification as part of the KYC process. Where cv499 discovers or is notified that an account has been registered by, or on behalf of, a person under 21, that account will be suspended immediately, all funds will be frozen, and any winnings will be forfeited in accordance with our Terms and Conditions.
If you are a parent or guardian and believe that a minor in your care has registered an account with cv499, please contact our support team at [email protected] immediately. We will investigate and take all appropriate remedial action without undue delay.
11 Marketing Communications
cv499 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal promotions (such as Eid special offers, Victory Day promotions, and BPL season betting boosts), new game releases, and Platform news. We will only send you marketing communications where you have given your explicit consent to receive them during registration or subsequently through your account settings.
11.1 Withdrawing Marketing Consent
You may withdraw your consent to receive marketing communications at any time by:
- Updating your communication preferences in your cv499 account settings under the "Notifications" section;
- Clicking the unsubscribe link included in any marketing email sent by cv499; or
- Contacting our support team at [email protected] and requesting that your marketing preferences be updated.
Withdrawal of marketing consent will be processed within 5 business days. Please note that withdrawing marketing consent does not affect the receipt of transactional or account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent on the basis of contract performance rather than consent.
11.2 Profiling for Marketing
Where you have consented to marketing communications, cv499 may use automated profiling based on your betting preferences, favourite sports markets (such as cricket BPL or T20 World Cup), and game history to tailor the promotional content we send you. This profiling does not involve any automated decision-making that produces legal or similarly significant effects on you. You may object to marketing profiling at any time by contacting [email protected].
12 Changes to This Privacy Policy
cv499 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. The "Effective Date" and "Last Reviewed" date at the top of this Policy will be updated whenever a material change is made.
Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — cv499 will notify registered players via email and/or a prominent in-platform notification at least 14 days before the change takes effect. Your continued use of the Platform after that date constitutes your acknowledgement of the updated Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how cv499 protects your data. If you disagree with any changes to this Policy, you should discontinue your use of the Platform and contact [email protected] to request account closure.
13 Contact & Data Rights Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how cv499 has handled your personal data, please contact us using the details below. All communications must be in English and must include sufficient information to verify your identity.
13.1 Support & Data Rights Enquiries
For all data rights requests and privacy enquiries, contact the cv499 support team. Our support team operates 24/7, including all public holidays and during Eid and Ramadan periods, in accordance with Bangladesh Standard Time (BST, UTC+6).
Support Email: [email protected]
Support Hours: 24/7 — All days including Eid & public holidays (BST, UTC+6)
Response Time for Data Rights Requests: Within 30 calendar days of receipt of a verified request.
13.2 What to Include in Your Request
To enable cv499 to process your data rights request efficiently, please include the following in your email:
- The subject line: "Data Rights Request — [Your Request Type]" (e.g., "Data Rights Request — Access", "Data Rights Request — Erasure")
- Your full registered name and cv499 account username
- Your registered email address and mobile number
- A clear description of the right you wish to exercise or the concern you wish to raise
- A copy of a valid government-issued identity document (NID or passport) to verify your identity
Experience cv499 — Bangladesh's Trusted Betting Platform
Now that you know how cv499 protects your data, explore our full range of cricket betting markets, live casino tables, and premium slot games. Safe, secure, and fair — for players aged 21 and above.
Play Responsibly — cv499 is for Adults Aged 21 and Above
cv499 is an adult entertainment platform. All forms of gambling carry financial risk. Never bet money you cannot afford to lose. If gambling is becoming a problem, use the responsible gaming tools available in your cv499 account settings or contact our support team immediately.